If the goal is the eye of the process, then responsibility is the soul of the process. Some people say that the process kills people, but it is not. It is the lack of soul in the process. People without souls are dead, and processes without souls are dead. It is not difficult to let the dead process live, as long as the soul process of injecting responsibility is alive.
The definition of process management is to accurately define the post-order and responsible positions. Some people listened to the filming and called it, and some people heard the suspicion. The person who beat the case was because he had tried the process management but failed because the responsibility was not implemented. A person who is suspicious is not aware that the definition is inconsistent with the popular expression. So far, enterprises that carry out process management have not seen the progress and improvement brought by process management as long as their responsibilities have not been implemented. Only the enterprises that put the responsibilities into their positions can truly appreciate the benefits of process management. Reduced and improved efficiency. Practice has shown that responsibility is the only element that makes the process alive, so it is called the soul of the process.
Some people may ask: In today's era of lack of responsibility and impetuousness, the responsibility of employees is as rare as gold. You are injecting souls into the process and making the process responsible. Is it possible?
It is undeniable that doubt is justified. If a company's people are dead, passive and passive, how can the process be alive? After all, the execution process is human. If people don't care, the process will of course have no soul. If there is no soul, it will never live!
This just confirms an old saying: the best way to leave the right person is an empty shelf. Although the concept of advanced management technology is advanced, but there is no ideological basis for adapting to it, it is reasonable to introduce a set of empty shelves, or to add a stack of flow charts, which is not helpful for business management.
Why is it that the process is personalized and has distinctive corporate characteristics? It is because the process often reflects the strategy and culture of a company, reflecting the accumulated experience and customs of the company, unless everyone recognizes the drawbacks of the current practice, there is a strong The will and desire to change, otherwise, the flow chart that draws more, can only have its own form, but nothing.
Why do you stress that there is no process optimization without concept change? Process management is both a new concept and a new method. Without the concept of process management, there is absolutely no possibility to absorb the application of process management methods! Process management is a comprehensive reaction to traditional Chinese concepts, traditional culture, and traditional management. In a company with a strict hierarchy and a boss who has the final say, Rooted soil; in the enterprise is a tool for making money without independent thinking, process management is incompatible with it; in the case of subordinate employees without any authorized enterprise, process management is always a mirror. The principle of equality of employee relations advocated by process management is difficult to implement in many Chinese enterprises. This is one of the reasons why the failure rate of process reengineering in domestic enterprises is high.
If people do not have a sense of responsibility, but also the implementation of process responsibility? Some companies introduced process management, did not see the changes that followed, arbitrarily pushed the reasons to the process management technology itself, but did not know that there are at least two The big reason is that the technology itself and the second are the people who perform it. Therefore, companies that implement process management must regularly evaluate the effectiveness of the process: whether it is a defect in the process itself or an issue of the executor must be clarified.
To this end, I have also screamed: the responsibility must be put into the post. A simple and basic truth is that responsibility must have power and resources to guarantee. The problem is that the current situation in the country is "the right is not responsible, the responsibility is not entitled", the powers and responsibilities are not equal, and the efficient completion of tasks is empty talk. If the person in charge of the enterprise cannot completely resolve the equal rights of employees and responsibilities, the implementation of responsibility is empty talk.
Responsibility is the soul of the process. The core of the process is people. When implementing process management, it is necessary to arouse the high sense of responsibility of employees. In this way, the implementation of process management will be more effective!